| Title: | Administrative Assistant I |
|---|---|
| ID: | 1781 |
| Department: | Student Success Center |
| Type: | Full-Time Staff |
| Location: | Main Campus |
| Posting: | 05/15/2025 |
| Closing (Initial Screening occurs after this date): | 06/01/2025 |
| Open Until Filled: | Yes |
Administrative Assistant I
JOB CLASSIFICATION
Pay grade level: 10
Compensation: $35,624 - $53,436. Compensation will be commensurate with education and experience.
Employee category: Full-Time Staff
Department: Student Success Center
Division: Enrollment Management and Student Services (EMSS)
Reports to: Assistant Director of Student Success and Retention
FLSA status: Non-Exempt
Job Code: SA101FTNAS1
Location: Primarily Main Campus, but any other college location as assigned by the appropriate administrator
SUMMARY
The Administrative Assistant I serves as a point of contact for the Student Success Center and provides prompt, professional, courteous customer service to prospective and current students, faculty, staff, administration, and the community. The Administrative Assistant works in a team-based environment as a primary contact for enrollment and advising process-related questions and collaborates with members across the College to support the mission and strategic objectives of Kansas City Kansas Community College (KCKCC).
POSITION DESCRIPTION
- Provide excellent customer service to prospective students and their families, current students, staff, faculty, and the community by sharing specific information regarding academic advising, placement testing, and enrollment processes.
- Promptly and professionally answer phone calls and respond to Student Success Center inbox email inquiries with accurate information.
- Answers calls, takes messages, makes appointments, and secures transcripts for the personnel in the Student Success Center.
- Proactively contacts students with upcoming advising appointments to ensure they are prepared and have necessary materials.
- Oversees distribution of bulk mailings for the Student Success Center.
- Maintains the general appearance of the reception area as well as informational materials.
- Assists with enrollment services as assigned by the Assistant Director of Student Success and Retention.
- Responsible for oversight of Microsoft Bookings Appointment Scheduler System for advising appointments. Creates, modifies, reschedules, and cancels student advising appointments as needed.
- Utilizes the Ellucian Colleague Student Information System to verify student holds before advising appointments and refers students to appropriate campus constituents to resolve registration restrictions before enrollment.
- Responsible for the ordering and maintenance of office supplies.
- Scans and links documents and transcripts for the staff of the Student Success Center.
- Manages the processing and exchange of graduation paperwork and conferral documents between the Student Success Center and the Registrar’s Office.
- Creates and maintains informational documents, brochures, and course maps that are distributed to new and continuing students.
- Assists with proctoring placement tests and provide scores to students and advisors as appropriate.
- Facilitates departmental social media and updates and maintains Student Success Center web pages.
- Other duties, as assigned by the Assistant Director of Student Success and Retention, the Director of Student Success and Retention and the Vice President for Enrollment Management and Student Services, aligned with College and EMSS strategic priorities and goals.
KNOWLEDGE, SKILLS, AND ABILITIES
- Have demonstrated in-depth knowledge of a multi-cultural and broad range of academic advising, placement testing, career services, and other KCKCC programs and services to attract and support students.
- Possess strong written and oral communication skills.
- Must demonstrate a commitment to and ability to work with a multi-cultural student, faculty, and staff population.
- Must demonstrate a commitment to inclusive practices that promote social justice and equity.
- High energy, self-starter who can work with minimal supervision.
- Ability to develop and maintain excellent working relationships and establish credibility with all levels of students, faculty, and staff in the organization and community partners.
- Detail-oriented.
- Working knowledge of Microsoft Office 365 applications.
- Ability to manage several projects with multiple deadlines simultaneously.
MINIMUM QUALIFICATIONS
- High school diploma or GED equivalent
- Two (2) years of customer service experience
- Associate’s degree.
- Multilingual speaking and writing proficiency.
- Experience within a higher education institution working with a student population with a highly multi-cultural, first-generation, and financially fragile population.
WORKING CONDITIONS
While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and occasionally push or lift items. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK SCHEDULE
Must be able to work a variable schedule/hour to meet operational needs. May require evening and weekend hours. Assigned 40 hour work week with the following schedule:
Monday - Thursday | 8:00 AM to 6:00 PM (CT)
Friday | 8:00 AM to 5:00 PM (CT)
To Apply
Visit www.kckcc.edu and click on CAREERS for a list of available positions.
- Read the job announcement carefully noting the initial screening date, minimum qualifications, and required information. Note that information contained in your application materials will be used to determine if you meet the minimum qualifications for the position. Make sure you complete/submit all the documents listed as required.
- If the position lists a required transcript (during the application process) unofficial transcripts may be submitted. However, please note that upon selection for hire, you will be required to submit official transcripts.
- Ensure that your transcripts show that a degree was awarded or conferred if you are stating that it is your highest level of education completed. If you certify your level of education and it cannot be verified from your transcript(s), your application may not be referred to the selection committee.
- Foreign degrees are acceptable provided they have been translated and/or shown to have equivalency to a United States: Associate, Bachelor, Master, or Doctorate level degree.
- Documentation verifying completion of a degree, course work within a discipline, or other educational criteria should be electronically attached (uploaded) to your application.
- Three (3) professional references with phone number and email addresses are required.
- A college selection committee is responsible for application review and interviews. The final candidate(s) selected to be hired will be made by the hiring manager.
- Successful completion of a background check on all persons recommended for employment is required Individual hiring departments may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process.
***This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities.
KCKCC is an Equal Opportunity Employer
