| Title: | IT Support Coordinator (Downtown) |
|---|---|
| ID: | 1883 |
| Department: | Information Services |
| Type: | Full-Time Staff |
| Location: | KCK Community Education, Health & Wellness Center (KCK CEHWC)- Downtown KCK |
| Posting: | 06/19/2026 |
| Initial Screening: | 07/06/2026 |
| Open Until Filled: | Yes |
IT Support Coordinator (Downtown)
JOB CLASSIFICATION
Pay grade level: Grade 12
Compensation: $44,267-$60,867. Commensurate with education and experience.
Employee category: Staff
Department: Information Services
Reports to: Director of Information Technology
FLSA status: Exempt
Job Code: TBD
Location: Primarily Downtown Campus, but any other college location as assigned by the appropriate administrator
SUMMARY
To support the goals of Information Services by coordinating IT support services, ensuring reliable technology operations, and providing timely assistance to faculty, staff, and students, particularly at the downtown location.
POSITION DESCRIPTION
Technical Support & Service Desk Operations
- Coordinate daily Information Services support operations and helpdesk activities.
- Provide Tier I and Tier II technical support for faculty, staff, and students.
- Monitor, prioritize, assign, and resolve service requests through the college's ticketing system to meet established service-level objectives.
- Troubleshoot and resolve hardware, software, user access, and technology-related issues.
- Serve as a liaison between end users and Information Services personnel, facilitating communication and escalation of complex technical issues.
- Support classroom technologies, computing devices, and related technology resources.
- Assist with the deployment, configuration, maintenance, and replacement of computers, printers, and peripheral equipment.
- Support user account onboarding and offboarding processes in coordination with Human Resources and other departments.
- Assist in providing technology guidance, support, and training to faculty, staff, and students.
Infrastructure & Systems Support
- Assist the Network Services team at the Main Campus with network infrastructure upgrades and replacements for wired and wireless network hardware devices.
- Assist with the deployment, testing, and troubleshooting of network hardware, including switches, wireless access points, and related infrastructure components.
- Support network infrastructure upgrade and replacement projects at assigned campus locations in coordination with Network Services personnel.
- Participate in campus-wide technology projects, system deployments, upgrades, and equipment refresh initiatives.
- Participate in the selection, installation, configuration, and maintenance of hardware, system software, and network-related technologies.
Documentation & Operational Support
- Maintain support documentation, knowledge base articles, technical procedures, and service records.
- Serve as a technical resource and provide guidance to Information Services personnel.
- Perform other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to work with minimal supervision and under pressure.
- Strong troubleshooting skills across Windows, macOS, and common productivity software.
- Knowledge of computer hardware, printers, classroom technology, and networking fundamentals.
- Ability to communicate effectively, both verbally and in writing, with various users.
- Demonstrate discretion, patience, and professionalism in providing customer service.
- Strong interpersonal skills.
- Flexible work schedule to meet operational needs.
MINIMUM QUALIFICATIONS
- Associate or bachelor’s degree in information technology, Computer Information Systems, or a related field.
- Information Technology Infrastructure Library (ITIL) Certification.
- Minimum of three (3) years’ experience in IT support or helpdesk operations.
- At least one (1) year of experience coordinating support, troubleshooting hardware/software, and managing service requests.
PREFERRED QUALIFICATIONS
- Experience in a higher education or community college environment.
- Experience supporting learning technologies and classroom systems.
- Familiarity with Active Directory, Microsoft 365, and endpoint management tools.
- IT certifications such as Computing Technology Industry Association A+ (CompTIA A+), Network+, or ITIL Foundation.
WORKING CONDITIONS
While performing the duties of this job, the employee is frequently required to stand, walk, talk, hear, and sit. The employee may occasionally lift or move computers and other equipment (up to 40 pounds).
WORK SCHEDULE
40 hours per week, Monday – Friday, 8:00 am – 4:30 pm. Must be able to work a variable schedule/hour to meet operational needs. May require evening and weekend hours. This position is not eligible for remote or hybrid work.
To Apply
Visit www.kckcc.edu and click on CAREERS for a list of available positions.
- Read the job announcement carefully noting the initial screening date, minimum qualifications, and required information. Note that information contained in your application materials will be used to determine if you meet the minimum qualifications for the position. Make sure you complete/submit all the documents listed as required.
- If the position lists a required transcript (during the application process) unofficial transcripts may be submitted. However, please note that upon selection for hire, you will be required to submit official transcripts.
- Ensure that your transcripts show that a degree was awarded or conferred if you are stating that it is your highest level of education completed. If you certify your level of education and it cannot be verified from your transcript(s), your application may not be referred to the selection committee.
- Foreign degrees are acceptable provided they have been translated and/or shown to have equivalency to a United States: Associate, Bachelor, Master, or Doctorate level degree.
- Documentation verifying completion of a degree, course work within a discipline, or other educational criteria should be electronically attached (uploaded) to your application.
- Three (3) professional references with phone number and email addresses are required.
- A college selection committee is responsible for application review and interviews. The final candidate(s) selected to be hired will be made by the hiring manager.
- Successful completion of a background check on all persons recommended for employment is required Individual hiring departments may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process.
***This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised to reflect the development of additional duties and changes in responsibilities as they are added.
KCKCC is an Equal Opportunity Employer
