EMPLOYMENT OPPORTUNITY

Division: Enrollment Management
Department: Financial Aid
Job title: Student Financial Aid Loan Specialist
Reports to: Director of Financial Aid
Position type: Full-Time
FLSA Status: Non-Exempt

JOB PURPOSE:
This is a full-time position responsible for analyzing student loan requests and then certifying loans using the KCKCC financial aid administrative software which includes setting the loan disbursement amounts and dates and then notifying students regarding the loan award.  This staff member will cancel loan awards as needed and monitor loan eligibility for students. This individual will report directly to the Assistant Director of Student Financial Aid.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Determine student loan eligibility for student loan applicants and complete certification worksheet for each loan requested.
• Resolve loan request discrepancies and insure the accuracy of information transmitted to and from the U.S. Department of Education is in compliance with federal student eligibility requirements.
• Monitor and verify each student’s eligibility for a loan on the National Student Loan Data System (NSLDS).
• Award student’s loans based upon their eligibility using the administrative software program
• Contacting students in a timely manner in regards to award notices and the resolution of conflicting data.
• Research student demographic data to provide pre-claims assistance to federal loan servicers.
• Respond promptly to student telephone inquiries and e-mails.
• Cancel loan awards when students become ineligible or by student request.
• Configure data annually on defaulted student loan borrowers.
• Prepare and distribute consumer information to those students who have reached their subsidized or aggregate loan limits.
• Monitor daily changes to student enrollment effecting loan eligibility.
• Review any changes to the FAFSA which impacts the student’s loan eligibility.
• Send loan exit information to students who have graduated or dropped to less than half-time.
• Become knowledgeable of current federal, state and institutional regulations governing federal student aid.
• Attend on and off campus financial aid training as recommended by supervisor.
• Represent the Student Financial Aid Office at campus and public events as requested.
• Perform other duties as assigned by supervisor.
• Access, review and respond as needed to e-mail box.
• Manage telephone voice mailbox.
• Must be available for some travel and be able to work evening and weekend hours when required.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge and proficiency in operating a computer and Microsoft Windows operating system software (WORD, EXCEL)
• Minimum of two years of previous employment in a customer service, lending or business office field
• Ability to maintain effective and cooperative working relationships with staff, faculty, students and public
• Ability to work well with individuals with varying personality traits, abilities, and capabilities, both on the telephone and in person
• Must be able to handle difficult situations with diplomacy
• Ability to maintain confidentiality in accordance with FERPA
• Must possess a pleasant telephone demeanor and ability to answer questions about the college with a sense of pride
• Must have the ability to organize work well and operate with composure under the pressure of deadlines
• Must be able to work with minimal supervision, and to initiate and work on projects independently, as time permits
• Working knowledge of a web-based student information system
• Must possess accurate keyboarding skills and be able to efficiently and accurately enter data
• Excel at attention to detail and investigation skills
• Ability to prioritize and perform multiple tasks in order to support departmental goals

EDUCATION and/or EXPERIENCE

• Associate’s Degree required. Bachelor’s Degree preferred.
• Minimum of two years of previous employment in a college financial aid office, lending or business office field required.
• Experience working in a community college environment preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit.  Occasionally the employee will bend or twist at the neck more than the average person.  While performing the duties of this job, the employee may occasionally push or lift items.  The employee is directly responsible for safety, wellbeing, and work output.

Specific vision abilities required by this job include close vision such as the ability to read handwritten or typed material, and the ability to adjust focus. The position requires the individual to meet multiple demands from several people and interact with the public and other staff.

SALARY:                 $35,000 per year to $37,500 ($16.83-$18.03 per hour)

The intent of this job description is to provide a representative summary of the essential functions that will be required of position given this title and should not be construed as a declaration of specific duties and responsibilities of any particular position. Employees will be assigned specific job related duties through their hiring department. Specific job related duties assigned by hiring department shall be consistent with the representative essential functions listed above and shall not be expanded in role or scope.

PLEASE COMPLETE A KCKCC APPLICATION WHICH MAY BE FOUND AT WWW.KCKCC.EDU UNDER EMPLOYMENT OPPORTUNITIES.  IF A POSITION REQUIRES A DEGREE, PLEASE ATTACH COPY OF TRANSCRIPTS/AND OR/ DEGREE CERTIFICATE TO YOUR APPLICATION.  OTHER ATTACHMENTS SUCH AS COVER LETTER OR RESUME CAN ALSO BE UPLOADED AND ATTACHED TO THE APPLICATION.