Employment Opportunities

 
Openings >> Switchboard Operator
Switchboard Operator
Summary
Title:Switchboard Operator
ID:768
Department:Information Services
Division:Chief Information Officer
Location:Main Campus
Closing Date:N/A
Description

EMPLOYMENT OPPORTUNITY
 

KCKCC is an Equal Opportunity/Affirmative Action Employer and

encourages applications from minorities.

Reporting directly to the Chief Information Officer, the Switchboard Operator will be responsible for the following:

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

  • Greet and provide assistance to inquiries from the public.
  • Provide general information about the College via telephone, including campus directions, hours of operations of departments, and campus/community events to students, general public, faculty, and staff.
  • Maintain various voice messages associated with holidays and College closings.
  • Maintain current telephone extensions.
  • Assist with 911 calls when necessary by alerting other offices.
  • Assists with related clerical duties such as faxing, filing, photocopying and collating.
  • Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe and efficient manner and with minimal supervision.

SUPERVISOR RESPONSIBILITIES

  • None

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

  • Knowledge of department and college policies, procedures, and practices with the ability to answer work related questions; and/or interpret and apply these guidelines correctly in various situations.
  • Strong customer service skills.
  • Knowledge of daily and upcoming events on campus.
  • Ability to communicate effectively with a variety of people, including students, staff, faculty, and the general public.
  • Proper telephone etiquette
  • Knowledge of general office procedures
  • Ability to keyboard at 40 words per minute (test will be administered).
  • Ability to multi-task with frequent interruptions.

EDUCATION and/or EXPERIENCE

  • High School Diploma or GED required. Secretarial coursework or A.A Degree Preferred.
  • Six months of relevant phone switchboard experience and/or training required.
  • One year of customer service experience required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit.  Occasionally the employee will bend or twist at the neck more than the average person.  While performing the duties of this job, the employee may occasionally push or lift items.  The employee is directly responsible for safety and work output.

Specific vision abilities required by this job include close vision such as the ability to read handwritten or typed material, and the ability to adjust focus. The position requires the individual to meet multiple demands from several people and interact with the public and other staff.

  • Hearing ability sufficient to communicate with customers.
  • Visual ability sufficient to operate computer, telephone and copier.

SALARY:             $23,413.49 annually  ($11.25 per hour)       

FLSA STATUS: Non-Exempt

APPLY BY:       Open until Filled

PLEASE COMPLETE A KCKCC STAFF APPLICATION WHICH MAY BE OBTAINED THROUGH OUR WEBSITE AT www.kckcc.edu.   IF THE POSITION REQUIRES A DEGREE, PLEASE INCLUDE A COPY OF YOUR TRANSCRIPTS, A COMPLETE RESUME, LETTER OF INTEREST, AND/OR TRANSCRIPTS TO THE ON-LINE APPLICATION

 

 

This opening is closed and is no longer accepting applications
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