EMPLOYMENT OPPORTUNITY

 

FRONT OFFICE TECHNICAL ASSISTANT

KCKCC Technical Education Center

 

KCKCC is an Equal Opportunity/Affirmative Action Employer and

encourages application from minorities

 

This full-time position reports to the Dean of TEC Operations. The Front Office Technical Assistant serves as the initial customer service contact for the TEC incoming calls, as well as for walk-in inquiries made by students, faculty, staff, and guests. The Technical Education Center is in an exciting period of growth and development, and we are looking for a person with superlative customer service skills to function as a positive ambassador for the Center.

 

FUNCTIONAL RESPONSIBILITIES

• Ensure that the front office is open for business promptly at 7:00 AM-3:30 PM daily.
• As one of the initial points of contact for Technical Education Center, ensure that each customer has a positive and helpful customer service experience.
• Answer telephone inquiries for Technical Education Center and respond to walk-in student, faculty, staff, and guest inquiries at the Technical Education Center.
• Provide potential and current students with the proper admissions forms needed to ensure their continued education.
• Schedule appointments with advisors for current and potential students.
• Assist admissions with student information input in the student database.
• Assist the Medical Assistant program coordinator with program applications and scheduling appointments for potential students with the program coordinator.
• Perform general clerical duties to include but not limited to the following: photocopying, filing, faxing and mailing.
• Sign for packages and deliveries and notify recipient.
• Log absences in appropriate books and provide information to proper persons as needed.
• Assist with registration as needed during the first day of the early and regular enrollment periods
• Maintain a presence on social media and market the KCKCC Technical Education Center.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED KNOWLEDGE, SKILLS, AND PERSONAL QUALIFICATIONS

The person who would be successful in this position will possess the following attributes:

• Strong interpersonal and customer service skills

• Strong written and verbal communication skills

• High level of professionalism

• Experience in Microsoft Office Suite preferred

• Excellent organizational skills and attention to detail

• Strategic thinker

• Ability to multi-task

• Ability to work with a wide variety of personalities, ages, and temperaments
• Sense of humor

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent required.

• One year of receptionist, secretarial, or customer service experience required.

• Associates Degree and training in computer and multimedia software preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

SALARY: $27,500-$32,500 per year ($13.22-$15.63 per hour)

 

FLSA STATUS: Non-Exempt

 

APPLY BY: February 24, 2017

 

PLEASE COMPLETE A KCKCC STAFF APPLICATION AND SUBMIT IT THROUGH OUR WEBSITE AT WWW.KCKCC.EDU.