EMPLOYMENT OPPORTUNITY

Division: Information Services
Department: Computing Services
Job title: Computing Services Specialist II (Previous title Information Systems Professional)
Reports to: Director of Computing Services
Supervises: N/A
Position type: FT
FLSA Status: Exempt

JOB PURPOSE
To assist all user groups within the college community with any hardware, software or login issues they might be dealing with.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Answering and resolving Helpdesk calls and walk-in technical assistance requests.
• Provide technology support to students, faculty and staff.
• Troubleshoot network and Internet connectivity problems.
• Maintain documentation on systems processes and procedures and software licensing.
• Work with students, staff and faculty having problems with the Microsoft Office Suite.
• Prepare classrooms for special testing and evaluation sessions.
• Insure all necessary software is installed and ready for the beginning of the semester in all classrooms and labs.
• Troubleshoot and repair networked and standalone printers and scanners

QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Build, install, maintain, troubleshoot, repair, and upgrade networked desktop and laptop computer systems.
• Resolve hardware and software compatibility problems including virus protection, e-mail access and printer connectivity.
• Demonstrated ability to establish good working relationships with other individuals in the work unit.
• Quality customer service skills such as discretion, patience, etiquette and professionalism.
• Ability to work with minimal supervision and under pressure.
• Demonstrate proper verbal and written communication skills.

EDUCATION and/or EXPERIENCE

• High school diploma.
• Two years of experience or technical training in the installation, repair, troubleshooting and maintenance of PC hardware, software and network problems.

PREFERRED QUALIFICATIONS

• MCP and/or A+ certification is highly desirable.
• AA, BA or BS in Computer related degree program.
• Phone and walk-in Helpdesk experience highly desired.
• Previous experience in the academic field.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit. Occasionally the employee will bend or twist at the neck more than the average person. While performing the duties of this job, the employee may occasionally push or lift items. The employee is directly responsible for safety, wellbeing, and work output.

Specific vision abilities required by this job include close vision such as the ability to read handwritten or typed material, and the ability to adjust focus. The position requires the individual to meet multiple demands from several people and interact with the public and other staff.

SALARY:  Salary is commensurate with education and experience. 

WORK SCHEDULE:

Must be able to work a variable schedule/varying hours to meet operational needs. May require evening and weekend hours; as needed.

To Apply Submit:

• Kansas City Kansas Community College employment application online found at WWW.KCKCC.EDU, click on Services then select Employment Opportunities for a list of positions applying for.
• Applicants are to thoroughly complete the online application- do not reference resume. Other attachments such as cover letter, resume, or transcript(s) can also be uploaded to the online application.
• Three (3) professional references with phone number(s) and email addresses are required.
• College screening committee is responsible for application review and interviews. The final candidate (s) selected to be hired will be made by the hiring supervisor.
• Successful completion of a background check on all persons recommended for employment is required.

APPLICATION DEADLINE: August 17, 2018 then open until filled.

The intent of this job description is to provide a representative summary of the essential functions that will be required of position given this title and should not be construed as a declaration of specific duties and responsibilities of any particular position. Employees will be assigned specific job related duties through their hiring department. Specific job related duties assigned by hiring department shall be consistent with the representative essential functions listed above and shall not be expanded in role or scope.

KCKCC is an Equal Employment Opportunity Institution.