EMPLOYMENT OPPORTUNITY

Job title: Financial Aid Specialist I
Division: Enrollment Management
Department: Financial Aid
Reports to: Assistant Director of Financial Aid
Supervises: N/A
Position type: Full-Time
FLSA Status: Non-Exempt

JOB PURPOSE:

This is a front-line position that serves as the first point of contact for persons seeking assistance in the Student Financial Aid office. The specialist will provide personal financial aid information to customers and will assist in guiding students through the financial aid process at Kansas City Kansas Community College (KCKCC).

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Assess the needs of the walk-in public by answering financial aid questions and/or referring specific concerns to other professional office staff.
• Process documents and insure accurate intake of all financial aid forms as they relate to Federal Verification, Federal Work Study, Federal Student Loans and all other Financial Aid areas
• Determine a student’s eligibility for internal book vouchers and relaying information to the appropriate campus personnel.
• Direct student interactions between KCKCC Financial Aid Office and other internal offices as it pertains to student enrollment (i.e.: Business Office, Admissions, Registration and Advising).
• Lead prospective and current students through the completion process of the Free Application for Federal Student Aid and guide them to other staff when appropriate.
• Advise students in the preparation of their Federal Student identification (ID) and troubleshoot student Federal Student Aid ID (FSA ID) problems.
• Distribute financial aid information and publications to the public.
• Respond promptly to telephone calls and e-mail inquiries as well as assist in the management of the general office e-mail box.
• Organize and scan documents in to batches and link documents into document imaging system for the entire financial aid office.
• Manage the receipt and delivery of office mail and faxed documents, including keeping track of returned mail.
• Prepare Financial Aid Office mailings to students on an ongoing basis.
• Manage and order needed documents and other office supplies for the Financial Aid Office.
• Request missing or incomplete documents from students.
• Develop a clear knowledge of both federal and institutional policies as they relate to the student financial aid and enrollment process.
• Represent the Student Financial Aid Office at various campus and public events.
• Ability to multi-task and prioritize in a demanding environment, supporting department goals.
• Ability to effectively communicate with a diverse campus community in a courteous and professional manner necessary.
• Experience in troubleshooting and investigating unusual situations helpful.
• Ability to work with minimal supervision in cooperation with other office staff.
• Ability to maintain effective and cooperative working relationships with staff, faculty, students and public.
• Must be able to handle difficult situations with diplomacy.
• Must possess accurate keyboarding skills and be able to efficiently and accurately enter data.
• Ability to maintain student confidentially in accordance with Family Educational Rights and Privacy Act (FERPA).
• Other duties as assigned.

REQUIRED QUALIFICATIONS AND/OR EDUCATION:

• High School Diploma or GED equivalent.
• Minimum of Two (2) years of previous employment in a general public customer service position.
• Functional knowledge of Microsoft Office Suite programs and other popular software packages.
• Familiarity with scanning, storage and retrieval of documents.

PREFERRED QUALIFICATIONS AND/OR EDUCATION:

• Associate's Degree.
• Experience working in a financial aid office setting, using Datatel Colleague system, and document imaging software.
• Fluent Spanish speaker.

Salary Range: $32,600 - $40,800 annually.

WORK SCHEDULE: Monday through Friday, 8:30 a.m. to 5:00 p.m. Must be able to work a variable schedule/varying hours to meet operational needs. May require occasional evening and weekend hours.

APPLICATION DEADLINE: Review of applications will begin June 3, 2019; the position will be open until filled.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, and sit. While performing the duties of this job, the employee may occasionally push or lift items.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TO APPLY: Visit WWW.KCKCC.EDU and click on JOBS for a list of available positions.

• Applicants are to thoroughly complete the online application (do not reference resume) and attach the required transcript(s). Unofficial transcripts will be accepted for the application process. If applicable, official transcripts for all the degree(s) awarded must be submitted to Human Resources within 10 days of the first day of employment.
• Three (3) professional references with phone number and email addresses are required.
• College screening committee is responsible for application review and interviews. The final candidate(s) selected to be hired will be made by the hiring manager.
• Successful completion of a background check on all persons recommended for employment is required. Individual hiring departments may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities.

EOE/M/F/Vet/Disabled