EMPLOYMENT OPPORTUNITY

Division:  Enrollment
Department: Registrar
Job title: PT Technical Assistant-Registrar’s Office
Reports to: Records Coordinator
Supervises: N/A
Position type: Part-Time
FLSA Status: Non-Exempt

JOB PURPOSE:
As an integral part of a fast paced the Registrar’s Office, this position assists all team members in ensuring that day to day operations flow seamlessly.  This position is primarily responsible for assisting students, guests, and constituents in the KCKCC Registrar’s Office process by providing face-to-face, telephone, and e-mail, customer service.  

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Greet and assist all students and guests who visit the Registrar’s Office.
• Answering phones, routing calls to appropriate office personnel, taking messages when necessary and responding promptly to telephone, fax, and e-mail inquiries.
• Timely and accurate processing of Student Record Change Forms, in the office and electronically.
• Updating County billing codes and state residency billing codes.
• Process returned mail.
• Accepting, reviewing, and/or processing student and administrative withdrawal forms, add/drop forms, enrollment forms, transcripts, transcript requests, enrollment verifications, and other correspondence at the front counter.
• Assist in explaining the records office processes to students, parents, and visitors to the college.
• Scan and link documents to student files. 
• Assist with the college’s compliance with FERPA and other federal regulations.
• Must display the ability to maintain confidentiality of all matters and information that pertain to student records.
• Must become well-versed in college and office procedures and policies.
• Assist with Data Integrity and Data Reporting tasks.
• Perform other duties as assigned by Records Coordinator and Registrar.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Working knowledge of a web-based student information system, Ellucian preferred.
• Proficiency using Microsoft Word, Excel, e-mail and internet required.
• Ability to work with individuals of diverse cultural backgrounds and age groups required.
• Capacity to prioritize and manage multiple projects and deadlines required.
• Ability to work overtime hours during enrollment, orientation, graduation and peak times required.
• Ability to maintain confidentiality in accordance with FERPA.
• Must display the ability to maintain confidentiality of all matters and information that pertain to student records.
• Must be respectful and welcoming of different backgrounds, cultures and abilities, both on the telephone and in person.
• Must possess excellent oral and written communication skills.
• Must have the ability to organize work, prioritize projects and operate under the pressure of deadlines
• Proficiency in operating a computer and Microsoft Windows operating system software (WORD, EXCEL) required.
• Ability to effectively communicate with a diverse campus community in a courteous and professional manner necessary.
• Ability to maintain effective and cooperative working relationships with staff, faculty, students and public.
• Ability to maintain confidentially in accordance with FERPA.
• Must possess accurate keyboarding skills and be able to efficiently and accurately enter data
• Ability to work with minimal supervision.
• Requires attention to detail and investigation skills.
• Ability to multi-task and prioritize in a demanding environment, supporting department goals
• Must be available for extended hours and evening work as required for designated days.
• Must possess a willingness to work in a team setting and perform with proficiency to other duties assigned.
• Ability to maintain confidentiality of all matters and information.
• Must possess a pleasant telephone demeanor and ability to answer questions about the college with a sense of pride.
• Must be able to sit for long periods of time operating a computer.
• Hearing ability sufficient to answer telephone and assist patrons of the College.
• Visual ability to sufficient to perform computer, scanning, linking functions, and identify students against their student ID.

EDUCATION and/or EXPERIENCE:

• High School Diploma/ GED
• Minimum of two (2) years of previous employment in a customer service/business office field which includes face-to face, telephone, and email contact with customers.

PREFERRED QUALIFICATIONS:

• Associate’s Degree.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit.  Occasionally the employee will bend or twist at the neck more than the average person.  While performing the duties of this job, the employee may occasionally push or lift items.  The employee is directly responsible for safety, wellbeing, and work output.

Specific vision abilities required by this job include close vision such as the ability to read handwritten or typed material, and the ability to adjust focus. The position requires the individual to meet multiple demands from several people and interact with the public and other staff.

SALARY RANGE:   $11.57 per hour

WORK SCHEDULE:
This position will be assigned to the front Registrar’s Office Monday thru Friday from 7:30 AM-1:00 PM.  Must be able to work a variable schedule, extended, varying hours, evenings and weekends as required for designated days.

To Apply Submit:

• Kansas City Kansas Community College employment application online found at WWW.KCKCC.EDU, click on Services then select Employment Opportunities for a list of positions applying for.
• Applicants are to thoroughly complete the online application- do not reference resume. Other attachments such as cover letter, resume, or transcript(s) can also be uploaded to the online application.
• Three (3) professional references with phone number(s) and email addresses are required.
• College screening committee is responsible for application review and interviews. The final candidate (s) selected to be hired will be made by the hiring supervisor.
• Successful completion of a background check on all persons recommended for employment is required.

APPLICATION DEADLINE: Applicants that apply by October 19, 2018 will receive first consideration, the position will be open until filled.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities.

EOE/M/F/Vet/Disabled