Division: Enrollment Management, Student Affairs
Department: Director of Admissions and First Year Experience
Job title: Admissions Information Specialist
Reports to: Director of Admissions and First Year Experience
Supervises: N/A
Position type: Fulltime, 40 hours per week
FLSA Status: Non-exempt                                                                          

JOB PURPOSE
Serve as the main contact for all admissions and enrollment related questions for Kansas City Kansas Community College. Oversee the Admissions front desk by providing professional customer service to our prospective, current, and international students, as well as the community, faculty, staff, and administration. Schedule meetings for the admissions team and serve as the point of contact for admissions conference room reservations. Assist international students with admissions. Contribute to other various projects as they arise and provide support to the Director of Admissions and First Year Experience. If applicable, serve as a translator for Spanish speaking students.   

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Provide excellent customer service to prospective students/families, current students, international students, staff, and faculty sharing general information and referrals for services to appropriate college personnel, divisions, or departments.
• Serve as a resource to domestic and international students, faculty, and staff regarding the admissions process, international student requirements, and the enrollment process including applications for admission, financial aid, placement testing, student support services, and the location of campus offices.
• Assist students with the completion of applications and questions regarding the application process/status.
• Assist with international admissions.
• Promptly and professionally, answer phone calls and respond to admissions inbox email inquiries with accurate information.
• Process applications for admissions.
• Process HB2145 forms.
• Update the admissions and KCKCC campus (AdAstra) calendar with KCKCC campus-related events, student visits, tours, and campus activities/events.
• Maintain a current and updated list of college personnel and contact information.
• Produce the informational PowerPoint presentation for the Admissions Office lobby.
• Process and distribute incoming/outgoing mail.
• Receive, scan, and link student documents.
• Enter prospective student information into the admissions databases/systems.
• Generate student and student worker IDs.
• Ensure out of office responses are in place during college closings.
• Knowledge of admissions policies, procedures, and practices specific to the academic catalog, day/week regarding enrollment, drop/adds, withdrawals.
• Oversee inventory of office supply and promotional materials.
• Maintain confidentiality of student records and compliance with FERPA and other federal regulations.
• Assist with campus tours and college promotional events as needed.
• Provide back up to KCKCC main switchboard when the operator is unavailable.
• Translation of promotional materials and other documents.
• Provide direct support to the Director of Admissions and First Year Experience.
• Performing other duties as assigned by the Director of Admissions and First Year Experience.

QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 
 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to confidently operate a computer with speed, accuracy, and efficiency.
• Outstanding written and oral communications skills.
• Superior interpersonal skills, which facilitate working with individuals of various abilities and capabilities, from various ethnic, cultural and age groups.
• Excellent organizational skills and attention to detail.
• Quick learner to become familiar with faculty/staff names and positions, college policies and procedures, and campus geography/locations.
• Ability to work well individually and with coworkers.
• Ability to work with minimal supervision.
• Must have an understanding of the urban, open-door, comprehensive community college.
• Scanning and linking functions of student’s records.
• Working knowledge of a web-based student information system.
• Demonstrated proficiently of Microsoft office products and email/calendar systems.
• Ability to regularly demonstrate professionalism and exceptional customer service, ensuring punctuality and dependability.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent required.
• Two (2) years of customer service experience.

PREFERRED QUALIFICATIONS

• Associates Degree preferred.
• Experience working in a professional office setting preferred.
• Fluent Spanish speaker preferred.
• Admissions experience preferred.
• Knowledge of a higher educational system, especially community college atmosphere is preferred.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit.  Occasionally the employee will bend or twist at the neck more than the average person.  While performing the duties of this job, the employee may occasionally push or lift items.  The employee is directly responsible for safety, wellbeing, and work output.

Specific vision abilities required by this job include close vision such as the ability to read handwritten or typed material, and the ability to adjust focus. The position requires the individual to meet multiple demands from several people and interact with the public and other staff.

SALARY:    $32,600 - $38,800 annually

WORK SCHEDULE:  Must be able to work a variable schedule/varying hours to meet operational needs. May require evening and weekend hours; as needed.

To Apply Submit:

• Kansas City Kansas Community College employment application online found at WWW.KCKCC.EDU, click on Services then select Employment Opportunities for a list of positions applying for.
• Applicants are to thoroughly complete the online application- do not reference resume. Other attachments such as cover letter, resume, or transcript(s) can also be uploaded to the online application.
• Three (3) professional references with phone number(s) and email addresses are required.
• College screening committee is responsible for application review and interviews. The final candidate (s) selected to be hired will be made by the hiring supervisor.  
• Successful completion of a background check on all persons recommended for employment is required.

APPLICATION DEADLINE:  August 31, 2018, then open until filled.

The intent of this job description is to provide a representative summary of the essential functions that will be required of position given this title and should not be construed as a declaration of specific duties and responsibilities of any particular position. Employees will be assigned specific job related duties through their hiring department. Specific job related duties assigned by hiring department shall be consistent with the representative essential functions listed above and shall not be expanded in role or scope.

KCKCC is an Equal Employment Opportunity Institution.