This is a full-time, front-line position that is the first point of contact for persons seeking assistance in the Student Financial Aid Office. This individual will report directly to the Director of Student Financial Aid and will work with all professional staff in the office.  The technical assistant will accept and review paperwork that is presented at the front counter and then post documents to the KCKCC financial aid administrative computer system.   The technical assistant will also spend part of each day away from the front counter to perform verification and student loan data entry.
 
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
 

1. Greet students/faculty/staff/public who enter the office and offer assistance.
2. Assess the needs of the walk-in public by answering general financial aid questions and/or referring specific concerns to other professional office staff.
3. Report status of student’s aid application to the student upon request.
4. Accept requested documents and new applications from students, checking for completeness.
5. Post documents to computer system.
6. Manage responses to general office e-mail box.
7. Organize documents into scan batches and scan documents into document imaging system.
8. Distribute financial aid applications and publications to the public.
9. Respond promptly to student telephone calls and e-mail inquiries.
10. Request missing or incomplete documents from students as needed.
11. Assist in preparing office bulk mailings.
12. Access, review and respond as needed to electronic mail box.
13. Manage telephone voice mailbox.
14. Attend on and off campus financial aid training as recommended by supervisor.
15. Become knowledgeable of current federal, state and institutional regulations governing financial aid.
16. Represent the Student Financial Aid Office at various campus and public events.
17. Perform other duties as assigned by supervisor.

 
ADDITIONAL DUTIES AND RESPONSIBLITIES
 

1. Other duties as assigned by Director of Student Financial Aid Office.

 
CONSULTING TASKS
None
 
SUPERVISOR RESPONSIBILITIES
None
 
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 
 
 REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
 

1. Excellent customer relation skills required.
2. Ability to multi-task and prioritize in a demanding environment, supporting department goals.
3. Ability to effectively communicate with a diverse campus community in a courteous and professional manner necessary.
4. Ability to maintain effective and cooperative working relationships with staff, faculty, students and public.
5. Ability to maintain student confidentially in accordance with FERPA.
6. Must possess accurate keyboarding skills and be able to efficiently and accurately enter data.
7. Proficiency in operating a computer and Microsoft Windows operating system software.
8. Familiarity with scanning, storage and retrieval of documents preferred.
9. Ability to work with minimal supervision in cooperation with other office staff.

 
EDUCATION and/or EXPERIENCE
 

1. High school diploma or equivalent required: Associate’s Degree preferred.
2. Minimum of two years of previous employment in a general public customer service position.

 
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit.  Occasionally the employee will bend or twist at the neck more than the average person.  While performing the duties of this job, the employee may occasionally push or lift items.  The employee is directly responsible for safety, wellbeing and work output.
 
Specific vision abilities required by this job include close vision such as the ability to read handwritten or typed material, and the ability to adjust focus.  The position requires the individual to meet multiple demands from several people and interact with the public and other staff.
 
SALARY:              $25,113.49 per year/plus Fringe Benefits                   


APPLY BY:          February 24, 2015

   
PLEASE COMPLETE A KCKCC APPLICATION WHICH MAY BE FOUND AT WWW.KCKCC.EDU UNDER EMPLOYMENT OPPORTUNITIES. 
 
IF A POSITION REQUIRES A DEGREE, PLEASE ATTACH COPY OF TRANSCRIPTS TO YOUR APPLICATION.  OTHER ATTACHMENTS SUCH AS COVER LETTER OR RESUME CAN ALSO BE UPLOADED AND ATTACHED TO THE APPLICATION.