This full-time position reports to the Dean of Academic Workforce programs.  The Front Office Technical Assistant serves as the initial customer service contact for the TEC incomcoming calls, as well as for walk-in inquiries made by students, faculty, staff and guests.  The Technical Education Center is in an exciting period of growth and development, and we are looking for a person with superlative customer service skills to function as a positive ambassador for the Center.
 
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Ensure that the front office is open for business promptly at 7:00 AM-3:30 PM daily.
2. As one of the initial points of contact for Technical Education Center, ensure that each customer has a positive and helpful customer service experience.
3. Answer telephone inquiries for Technical Education Center and respond to walk-in student, faculty, staff, and guest inquiries at the Technical Education Center.
4. Perform general clerical duties to include but not limited to the following: photocopying, filing, faxing and mailing.
5. Sign for packages and deliveries and notify recipient.
6. Log absences in appropriate books and provide information to proper persons as needed.
7. As a member of the Technical Education Center, assist in all aspects of course registration.
8. Assist with registration as needed during enrollment periods.
9. Maintain a presence on social media and market the KCKCC Technical Education Center.
10. Other duties as assigned.

 
CONSULTING TASKS:

1. Other duties as assigned.

 
SUPERVISORY RESPONSIBILITIES:

1. None.

 
QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
REQUIRED KNOWLEDGE, SKILLS, AND PERSONAL QUALIFICATIONS:

The person who would be successful in this position will possess the following attributes:

1. Strong interpersonal and customer service skills.
2. Strong written and verbal communication skills.
3. High level of professionalism.
4. Experience in Microsoft Office Suite preferred.
5. Excellent organizational skills and attention to detail.
6. Strategic thinker.
7. Ability to multi-task.
8. Ability to work with a wide variety of personalities, ages, and temperaments.
9. Sense of humor.

 
EDUCATION and/or EXPERIENCE:

1. High school diploma or equivalent required.
2. One year Receptionist or Secretarial experience required.
3. Associates Degree and training in computer and multimedia software preferred.

 
PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit.  Occasionally the employee will bend or twist at the neck more than the average person.  While performing the duties of this job, the employee may occasionally push or lift items.  The employee is directly responsible for safety, wellbeing, and work output.
 
Specific vision abilities required by this job include close vision such as the ability to read handwritten or typed material, and the ability to adjust focus. The position requires the individual to meet multiple demands from several people and interact with the public and other staff.


 
SALARY:                       $25,301.84 / year, plus fringe benefits 
(If a current KCKCC employee is selected for this position, consideration will be given to his/her current salary.)



APPLY BY:                     September 10, 2015