Reporting directly to the Director of Online Education Services, the Online Education Services - LMS Technical Support Specialist shall be responsible for the following:

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Training students individually and in groups on the use of the current course management system utilized for online classes.
2. Provide training to faculty and staff individually and in groups on the use of the current course management system and other software utilized for online classes.
3. Provide technical support to online students on the current course management system.
4. Perform daily updates, server maintenance, and student enrollment in the software
   management system.
5. Complete and maintain appropriate training and certification for the course management system and other software and tools used by Online Education Services.
6. Represent KCKCC online endeavors at various conferences and committee off site.
7. Actively participate in college-wide endeavors.
8. Work collaboratively with other team members to develop training content and materials.
9. Work collaboratively with other departments to support software used with online systems.
10. Other duties as assigned.

  
CONSULTING TASKS:

1. Assist the Instructional Support Specialist providing support for faculty as needed.
2. Serve on appropriate committees that further online education goals within the college’s strategic plan.
3. Other duties as assigned.

 
SUPERVISOR RESPONSIBILITIES:

            None.
 
QUALIFICATION REQUIREMENTS:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the
    knowledge, skill, and/or ability required but is not limited solely to these qualifications.

1. Bachelor’s Degree in Computer Science or related technical field.
2. One year minimum experience with a Learning Management System.
3. Strong skills in Microsoft SQL, Student Information Systems Administration, relational databases management, and web development skills.
4. Strong LMS end-user support skills.
5. Strong communication skills, affability, patience, and customer focus required.  This position will have contact with the public.
6. Ability to work within a team environment.

  
PREFERRED QUALIFICATIONS:

1. Knowledge of Databases (Microsoft SQL Server, MySql, Oracale, SQL, ADO, ADO.NET, ODBC) HTML, CSS, JavaScript, jQuery, Classic ASP, FTP, Remote Desktop, COM, VbScript, PowerShell, Windows Batch Files, WMI, PHP, cURL, DNS, RoboCopy, Windows Task Scheduler, Active Directory, HTTP, HTTPS, Cookies, AJAX.
2. Knowledge of a variety of Web Servers (such as IIS and Apache) and Browsers (such as IE, Firefox, Chrome, Safari).
3. Knowledge of administrative knowledge of Desktop Operating Systems (such as: Windows 7, Windows 8, MAC OS X and Linux) and administrative knowledge of server operating systems (such as Windows Server 2008, Linux)
4. Knowledge of online content development tools, such as Dreamweaver, Flash, Shockwave, Photoshop, Captivate or their equivalency.
5. Knowledge of audio and video software.
6. Knowledge of audio and video software.
7. Three years’ experience supporting a content management system such as Blackboard, ANGEL, BrightSpace, etc.
    

PHYSICAL DEMANDS:

            Visual ability sufficient to perform duties.

EDUCATION and/or EXPERIENCE:

1. Bachelor’s Degree in technical field required
2. Experience in a community college or other higher educational environment is preferred.

 
PLEASE NOTE:  THIS POSITION REQUIRES A DEGREE.  APPLICATIONS WILL BE DISQUALIFIED WITHOUT A COPY OF THEIR CREDENTIALS ATTACHED TO THE ONLINE APPLICATION.  OTHER ATTACHMENTS SUCH AS COVER LETTER OR RESUME CAN ALSO BE UPLOADED AND ATTACHED TO THE APPLICATION.


SALARY:                 $46,777.32-47,583.32


APPLY BY:              Open until Filled